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Privacy Policy
Aura Play Casino operates under a licence issued by the Curaçao Gaming Control Board, providing a regulated framework for player account security and fair-play standards.
Information we may collect
The information handled by an online casino can vary depending on how you use the website and the services available to you. We seek to collect information that is reasonably necessary for operating the account, providing support, maintaining a secure platform and meeting applicable requirements. Information may be collected directly from you, automatically from your device, or from service providers and verification sources where this is appropriate.
Account and identity information
When you register or update an account, we may handle details such as your name, date of birth, contact details, username, account credentials, residential information and account preferences. We may also handle information connected with age and identity checks. Keeping these details accurate helps us operate your account and communicate with you about important service matters.
Verification and security information
To help confirm identity, protect accounts and prevent fraud, we may request or handle verification documents and related information. This may include documents or details used to check identity, age, residency or ownership of a payment method. We may also handle information about account activity, login events, unusual behaviour and security checks. These checks help protect players, the website and the wider payments and gaming environment.
Payment and transaction records
We may handle records relating to deposits, withdrawals, gaming transactions, account balances, payment methods and transaction status. Payment details may be processed through specialist payment providers. We do not need to retain every full payment detail ourselves, but we may receive information needed to confirm, process, reconcile, investigate or support a transaction.
Device, usage and cookie data
When you use the website, we may receive technical and usage information such as your IP address, browser type, operating system, device identifiers, general location information, pages visited, session activity and referring website. We may also use cookies and similar technologies to remember settings, support essential functions, understand website performance and improve the user experience.
Communications and support information
If you contact us, we may keep the information in your message, details used to identify your account, and records of our response. This information helps us answer questions, investigate issues, handle complaints, improve support and maintain an accurate history of account-related communications.
How and why information is used
Personal information may be used for the following purposes. The exact information used depends on the activity involved, the choices you make and the requirements that apply to the service.
- To create, maintain and administer your player account.
- To provide website functions, gaming services, payment processing and account features.
- To confirm identity, age and account ownership where checks are required.
- To detect, prevent and investigate fraud, money laundering, abuse, collusion, unauthorised access and other security risks.
- To process deposits, withdrawals, refunds, adjustments and other account transactions.
- To provide customer support, respond to enquiries and resolve complaints or disputes.
- To communicate with you about your account, transactions, security, service changes and other important operational matters.
- To send promotional or marketing communications where permitted and where you have provided the required choice or consent.
- To understand how the website is used, identify technical problems, improve performance and develop the service.
- To meet applicable legal, regulatory, accounting, tax, responsible gambling and record-keeping obligations.
- To protect our rights, players, service providers and the security and integrity of the website.
We may use automated tools or risk assessments as part of security, verification, fraud prevention or account protection processes. These tools are intended to help identify unusual activity and support appropriate reviews. Where an issue requires further consideration, information may be reviewed through relevant support or operational processes.
Marketing choices
You can choose whether to receive certain promotional communications where an opt-in or other choice is provided. You may usually use an unsubscribe option in a marketing message or contact us to withdraw your consent to marketing. Withdrawing marketing consent does not affect essential messages about your account, transactions, security or the operation of the website.
Sharing information
Information may be shared where reasonably necessary with service providers that support functions such as hosting, payments, identity verification, fraud monitoring, security, customer support, communications, analytics and technical maintenance. We expect relevant providers to handle information appropriately and only for authorised purposes. Information may also be disclosed where required or permitted by law, to protect safety or rights, or in connection with a business or operational change.
Cookies, storage and information security
Cookies and similar technologies
Cookies are small files or similar technologies stored on, or accessed from, your device when you use a website. Some cookies are necessary for functions such as logging in, maintaining a session, remembering preferences and supporting security. Other cookies may help us understand website traffic, measure performance, personalise content or support marketing activities.
You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, some website features may not work as intended, and you may need to enter preferences or account details again. Browser settings do not always control every technology used by a website, so some functions may continue to operate where they are necessary for the service.
Security measures
We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, account protections, monitoring, encryption or secure transmission where appropriate, and procedures for handling security incidents.
No website, device or online transmission can be guaranteed to be completely secure. You should keep your login details confidential, use appropriate security on your device and contact support promptly if you suspect unauthorised access or unusual account activity. We may ask questions or request verification before discussing account information or completing a sensitive request.
Retention of information
We retain information for as long as it is reasonably necessary for the purposes described in this policy, including account administration, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with our retention and security processes.
Your privacy rights and how to contact us
Depending on the circumstances and requirements that apply, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion of information that is no longer required, and withdrawing consent to marketing communications. Other rights may apply in particular situations.
Making a data request
To exercise your data rights or ask a privacy question, contact us at support@auraplaycasino.top. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. We may need to verify your identity before providing information, changing account details or completing a deletion request. This helps prevent information from being disclosed or changed by someone who is not authorised.
- For access, ask for a copy or explanation of the personal information associated with your account.
- For correction, identify the information that is inaccurate or incomplete and provide the correct details where appropriate.
- For deletion, explain which information you want removed. Deletion may not be possible where records must be retained for legal, security, fraud prevention, dispute or transaction purposes.
- To withdraw consent to marketing, email support@auraplaycasino.top or use an available unsubscribe option. Essential service and account communications may still be sent.
We will consider requests in a reasonable manner and explain where a request cannot be completed, including where an exception or retention requirement applies. If information is corrected or deleted, we may take reasonable steps to communicate the change to relevant service providers where this is appropriate.
Updates to this policy
We may update this Privacy Policy from time to time to reflect changes to the website, services, information practices, security measures or applicable requirements. The updated version will be made available on the website with its revised wording. You should review this page periodically so you remain familiar with how information is handled. Continued use of the website after an update may indicate acknowledgement of the revised policy.