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Betting Rules
Aura Play Casino operates under a licence issued by the Curaçao Gaming Control Board, providing a regulated framework for player account security and fair-play standards.
General betting conditions
Aura Play Casino aims to provide a clear and consistent betting experience. The rules shown on the website may differ depending on the type of game, betting product or market selected. You are responsible for reading the relevant information before confirming a bet. If a game has specific instructions, those instructions form part of the rules for that game.
You must be legally permitted to participate in online gambling in the place where you are located. You must also provide accurate information when creating and using an account. An account may only be used by the person to whom it belongs. You must keep your login details secure and must not allow another person to place bets using your account.
Bets are accepted only through the approved betting interface on the website. A bet is generally considered placed when it has been submitted successfully and a confirmation or record is shown in your account. Selecting a stake or completing a bet slip does not, by itself, guarantee that a bet has been accepted.
- Check the game, market, selection and stake before confirming a bet.
- Do not assume that an incomplete or rejected bet has been accepted.
- Keep your account information confidential and review your betting history regularly.
- Only use funds that you can afford to lose.
- Follow any instructions, restrictions or conditions displayed with the relevant game or market.
Aura Play Casino may refuse, limit, suspend or review a bet where this is permitted under the applicable Terms and Conditions or required for security, compliance, technical or operational reasons. If an error appears on the website, the affected bet may be reviewed and corrected in accordance with the applicable rules.
Casino game rules and outcomes
Each casino game may have its own rules covering the objective of the game, available bets, winning combinations, features, paylines, bonus rounds and settlement method. You should read the game information before playing. Where a game includes an information panel, paytable or help section, that material explains how the game is intended to operate.
Game outcomes are determined by the systems and procedures used for the relevant product. Outcomes are not guaranteed, and previous results do not predict future results. A result may be generated even if you do not receive the expected display immediately. If a connection is interrupted after a bet is submitted, check your account history or the game record before attempting to place the same bet again.
A game round is normally settled using the outcome recorded by the relevant gaming system. If there is a technical fault, incorrect display, system interruption or other apparent error, the result may be investigated. A displayed balance or result should not be treated as final where the website identifies a technical or processing issue.
Progressive and feature-based games
Some games may include jackpots, progressive features, free rounds, multipliers or other special functions. The availability and operation of these features can depend on the game rules and the information shown at the time of play. Any eligibility requirements, contribution rules or limits applying to a feature will be displayed where relevant.
Game interruptions and disputes
If you believe that a bet or game result has not been recorded correctly, review your account history and retain any available reference information. Queries should be raised through the available support process. An investigation may consider the account record, transaction history, game data and relevant technical information.
Sports and event betting
Where sports or event markets are available, the market description explains the selection, price, settlement method and any relevant conditions. Market information may include the event name, competition, start time, participant, scoring method or other details needed to understand the bet. You should check these details before submitting a selection.
Prices, markets and available selections may change before a bet is accepted. A bet is not confirmed until the website accepts it. If a price changes while a bet is being submitted, you may be asked to approve the updated price or the bet may be rejected. The price or terms recorded at acceptance generally apply to the bet.
Event changes and settlement
Markets may be affected by postponements, cancellations, venue changes, participant changes, abandoned events or other circumstances outside the website’s control. The settlement of an affected market depends on the rules displayed for that market and the information available from the relevant event or governing source.
A market may be suspended or removed while an event is in progress or when new information becomes available. This does not necessarily mean that an accepted bet has been cancelled. Accepted bets are settled according to the applicable market rules. If a market is offered in error or cannot be settled fairly, it may be reviewed under the Terms and Conditions.
Multiple selections and combinations
If combination or multiple bets are available, the bet slip will normally show the selections included and the applicable stake or price information. Each selection may have separate rules. One cancelled, void or unsuccessful selection may affect the settlement of the overall bet, depending on the product and the relevant market conditions.
Bet records, cancellations and responsible betting
Your account history is the main record of submitted bets, results and related transactions. Review it regularly and report any apparent discrepancy as soon as possible. Keep screenshots or other information that may assist with a query, particularly where a bet was affected by a connection problem or an unusual website display.
Once accepted, a bet cannot normally be changed simply because you have changed your mind. Cancellation, cash-out, early settlement or other amendment options may be offered for some products, but their availability is not guaranteed. If such an option is shown, read the conditions carefully before confirming it.
If a bet is cancelled, voided or adjusted, the settlement will be handled in accordance with the applicable game or market rules. A refund, where applicable, may be returned to the account balance using the process set out in the website’s general terms. Processing may also be affected by account verification or other lawful checks.
Play within your limits
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and avoid increasing your stake to chase a result. Take regular breaks and stop if gambling is affecting your finances, relationships, work, study or wellbeing.
- Set personal spending and time limits before betting.
- Do not gamble when upset, tired or under the influence of alcohol or other substances.
- Never borrow money or use essential household funds for gambling.
- Do not chase losses by placing larger or more frequent bets.
- Use the responsible gambling tools available on the website.
- Seek independent support if gambling no longer feels like a choice.
If you have questions about a particular bet, first check the game or market rules and your account history. If the answer is not clear, use the available support channel on the website. These Betting Rules may be updated from time to time, so check the current version before placing new bets.