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Aura Play Casino Terms & Conditions
Aura Play Casino operates under a licence issued by the Curaçao Gaming Control Board, providing a regulated framework for player account security and fair-play standards.
1. General terms and acceptance
These Terms & Conditions form an agreement between you and the operator of Aura Play Casino. They apply to the website, mobile access, games, account services, promotions and other features made available through the service. Additional rules may apply to particular games, promotions or payment methods. Where additional rules are provided, they form part of these terms and will be shown before or during the relevant activity.
You must read these terms together with any information about privacy, responsible gambling, cookies and promotions displayed on the website. If there is an inconsistency between these terms and a specific promotion or game rule, the specific rule will generally apply to that activity, unless stated otherwise.
Aura Play Casino may update these terms from time to time. Changes may be made to reflect legal requirements, changes to the service, security improvements or operational needs. The current version will be published on the website. Your continued use of the service after an update means that you accept the revised terms. If you do not agree with a change, you should stop using the service and follow any available account closure process.
Eligibility
- You must be of the legal gambling age applicable to you and must not use the service if you are underage.
- You must be legally permitted to access online gambling services in the place where you are located.
- You must provide accurate, complete and current information when registering and when requested to update your account.
- You must use the service only for personal entertainment and not on behalf of another person, business or organisation.
- You must not use the service if you are subject to a gambling restriction, exclusion or other legal prohibition that prevents you from doing so.
2. Accounts, identity and acceptable use
An account may be required to access certain features. You are responsible for keeping your login details confidential and for all activity carried out through your account. You must tell Aura Play Casino promptly if you believe that your account has been accessed without permission, your credentials have been lost or your account information is no longer accurate.
You may only create and use one account unless the website expressly permits otherwise. Accounts must not be transferred, sold, rented or shared. You must not allow another person to gamble using your account, and you must not use another person’s account. Multiple accounts, false information, identity misuse or attempts to avoid account controls may result in restrictions, suspension or closure.
We may carry out age, identity, address, payment, source-of-funds or other verification checks where required for safety, compliance, fraud prevention or account management. You may be asked to provide documents or information. If requested information is not provided, is incomplete or cannot be verified, access to some or all services may be limited while checks are completed.
You must not use the website or account to commit fraud, launder money, abuse a technical error, interfere with another user, bypass security controls or engage in unlawful activity. You must not introduce malicious software, use automated systems without permission, manipulate games or exploit vulnerabilities. You must also avoid conduct that could damage the website, its systems, its users or its reputation.
Aura Play Casino may suspend, restrict or close an account where it reasonably considers this necessary for security, legal compliance, responsible gambling, fraud prevention, breach of these terms or protection of the service and its users. Where permitted, you may be informed of the reason. Any decision will be handled in accordance with applicable law and relevant account procedures.
3. Deposits, play and withdrawals
Available payment methods, processing conditions and any applicable transaction information will be displayed on the website. You must use a payment method that belongs to you or that you are authorised to use. Payments must not be made from accounts or instruments controlled by another person. We may reject, reverse or investigate transactions that appear unauthorised, irregular or inconsistent with these terms.
You are responsible for checking transaction details before confirming a deposit or other request. Once a transaction has been submitted, cancellation may not be possible. Processing can depend on the payment provider, verification requirements, technical conditions and other factors outside the direct control of Aura Play Casino. Any applicable fees, restrictions or minimum and maximum amounts will be shown where relevant.
Funds should be used only for genuine gambling activity. We may review transactions and account activity for financial crime, fraud, payment abuse or other irregular behaviour. Where a transaction or account requires investigation, processing may be delayed or restricted until the review is complete.
Games are provided for entertainment, and outcomes are not guaranteed. Unless a game’s rules state otherwise, results are determined by the relevant game system or random outcome process. You accept the result recorded by the service as the result of your play, subject to correction of an obvious technical or administrative error.
Withdrawals may be subject to account verification, payment checks, applicable game or promotion rules and legal requirements. The available withdrawal options and any relevant conditions will be displayed at the time of the request. You should review those conditions before submitting a withdrawal. We may return funds through an appropriate verified payment method or take other lawful steps where required.
If a technical fault, pricing error, system error or other obvious mistake affects a transaction or game, Aura Play Casino may correct the error and, where appropriate, void the affected activity. Nothing in these terms removes rights that cannot lawfully be excluded under Australian consumer law.
4. Promotions, intellectual property and privacy
Promotions, bonuses, competitions and similar offers are subject to their own terms. Those terms may set out eligibility, entry requirements, expiry conditions, wagering or play requirements, permitted games, withdrawal conditions and other restrictions. You should read the applicable promotion terms before participating. If you do not meet those conditions, an offer or associated benefit may not be available.
A promotion may be limited, changed or withdrawn where permitted by its terms or applicable law. We may take action where an offer has been obtained through error, abuse, duplicate accounts, misleading information or other prohibited conduct. You must not participate in a promotion in a way that defeats its intended purpose.
The website, including its design, text, graphics, logos, software and other material, is owned by or licensed to Aura Play Casino or its relevant providers. You may use the website only for personal, lawful purposes. You must not copy, modify, distribute, publish, reverse engineer or commercially exploit website content without permission, except where the law allows it.
Personal information is handled in accordance with the applicable Privacy Policy and Australian privacy requirements. Information may be collected and used for account administration, verification, payments, security, customer support, responsible gambling, legal compliance and service improvement. By using the service, you acknowledge that relevant information may be shared with service providers or authorities where permitted or required by law.
5. Responsible gambling, liability and complaints
Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only gamble with money you can afford to lose, set personal limits and take regular breaks. Do not gamble when affected by alcohol, drugs, stress or other circumstances that may affect your judgement.
- Set a budget before you play and do not chase losses.
- Use available account controls, spending tools, time limits or exclusion options where offered.
- Keep gambling separate from essential household spending.
- Speak with a qualified support service if gambling is affecting your finances, relationships, work or wellbeing.
- Contact the service through the available website channels if you need help understanding responsible gambling tools.
The website may include links or services operated by third parties. We are not responsible for content, availability, security or practices that are outside our control. You use third-party services subject to their own terms and policies.
To the maximum extent permitted by law, Aura Play Casino is not responsible for loss caused by circumstances outside reasonable control, including interruptions, telecommunications failures, payment provider issues, device problems, malicious activity or events affecting the wider internet. We do not exclude liability where doing so would be unlawful, including rights available to consumers under applicable Australian law.
If you have a concern, transaction question or complaint, please use the customer support or complaints process made available on the website. Provide enough information for the matter to be reviewed, including relevant account or transaction details where appropriate. We may request further information and will assess the issue under these terms, applicable policies and relevant law.
These terms are governed by the laws applicable to the relevant service and your use of it, subject to any mandatory rights and protections that apply to Australian consumers. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. The failure to enforce a provision immediately does not amount to a waiver of that provision.